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FAQ
Explore Our Collection
Frequently asked questions
Can I change or update my address on my order?
If you need to change or update your address on your order, please contact us at info@meladraped.com within 1 hour to update your request. We will do our best to accommodate your request up to 24 hours, but we cannot guarantee changes once the order has been processed.
All pre-orders, we can update while manufacturing. Please contact us.
How can I contact customer service?
You can reach our customer service team at info@meladraped.com or chat us during our business hours, Monday to Friday, 9 AM to 7 PM PST.
You can reach us at the button below to send an email message.
Do you offer Gift Cards?
Yes, we offer gift cards in various denominations. Gift cards can be purchased on our website and are delivered via email for use on all non-greek items.
Payment Methods Accepted
All major credit cards are accepted. We are currently offering PayPal and AfterPay for buy now and pay later. Check back soon for new additions.
AMEX is coming soon...
Do you offer custom bag designs for individuals?
Yes, we offer consultations for all of your para needs. Our process may take up to 6 months based on manufacturing availability. We will own the rights to the custom bag and may opt in to make a similar version of the design created.
What are the benefits of pre-orders?
Pre-ordering ensures that you are among the first to receive our exclusive new designs, enjoy special discounts, and secure your favorite items before they sell out.
Can I cancel or edit my pre-order?
We do not accept cancellations or returns for pre-order items. If your pre-order item arrives damaged or defective, please contact us within 7 days of receipt for assistance.
What are your current ship dates on pre-orders?
All orders placed before 4/10/26 have arrived.
We anticipate shipping some items by air to reduce turn around times. We will update here when update available.
How long does it take to process my order?
All in stock orders will typically ship within 5-10 business days excluding holidays. We do not ship on weekends (typically).
If you have a special event or circumstance please email us at info@meladraped.com
All Pre-Orders will ship in the order received. It may take up to 5 business days to ship once items are received from China.
What if my package is lost?
If your package is lost in transit, please contact our customer service team at orders@meladraped.com. We will work with the carrier to locate your package or provide a resolution.
Do you ship internationally?
We can work with international sorors' of Sigma Gamma Rho only. In order to order from us, you will need to contact us directly at orders@meladraped.com to ensure we can discuss customs and additional delivery fees that may fit your needs.
Do you offer Petite or Plus Sizes?
Yes, we offer a range of sizes, including petite and plus sizes. Please check the product page for availability and specific measurements.
We are able to offer petite sizes on most knit items. Contact us at info@meladraped.com to place an order. There will be an additional fee based on supplier costs.
PRE-ORDER UPDATE
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