Luxe Pari & More
for you
Join the Luxe Ambassadors for Mela Draped!
Return & Refund Policy
At Greek’tique by Mela Draped, we pride ourselves on providing high-quality products and excellent customer service. To ensure a seamless shopping experience, please review our refund and return policy:
Refund Policy
No Refunds: Due to the nature of our luxury products, we do not offer refunds. All sales are final on licensed Sigma Gamma Rho Paraphernailia. However, if we make a mistake, we will do our best to work with you to make it right.
At times we will refund customers if our Pre-Order sales do not meet the minimum goals. Refunds will be issued in the original form of payment 7 business days at the close of the pre-sale.
Return Policy
Every item undergoes a thorough quality check before shipment to ensure it meets our high standards. However, we understand mistakes happen. Here is our policy to ensure our customers are satisfied with their purchase.
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Damaged Products:
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If you receive a damaged product, please contact our customer service team within 7 days of receiving your order.
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Provide your order number, a description of the damage, and photographs of the damaged item.
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Our team will review your case and provide further instructions for a replacement or store credit, if applicable.
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Mela Draped Returns
(non licensed products)
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Refunds: Not satisfied? We are still a small business and recognize the need to offer some piece of mind when shopping. For all non-licensed products or non-customized products we are able to provide refunds for your order in the following scenarios:
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Item is damaged upon receiving (full refund to original form of payment) after item has been received and pictures provided of damage.​
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Partial Refund if you are not satisfied.
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Customer is responsible for shipping back. (we can provide a return label)​
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Customer is responsible for the fees associated with processing your credit card and other fees incurred. You will receive 75% refund of original order.
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Exchanges: We offer exchanges to ensure you are satisfied with your purchase. Please note the following guidelines:
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Eligibility for Exchange: Exchanges are available for size, color, or defective items within 14 days of receipt.
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Contact Us: To initiate an exchange, please contact our customer service team at support@greektique.com with your order number and details of the item you wish to exchange.
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Exchange Options:
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Store Credit: You can opt to receive store credit for the value of the exchanged item.
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Replacement Item: Alternatively, we can send you a replacement item.
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Return Shipping: Customers are responsible for the shipping costs associated with sending the returned item back to us and for shipping costs for the new item.
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Condition of Returned Items: Items must be returned in their original condition, unworn, and with all tags attached.
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Customer Service
For any inquiries regarding shipping, exchanges, or general questions, please contact our customer service team at support@greektique.com or chat us during our business hours, Monday to Friday, 9 AM to 5 PM PST.
Pre-Order Policy
Thank you for considering a Pre-Order with Greek’tique by Mela Draped. Here are your options and the benefits of choosing Pre-Order:
Why Pre-Order?
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Be the First: As a pre-order customer, you’ll be among the first to wear our exclusive new designs.
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Exclusive Discounts: Enjoy special discounts on all first pre-orders, ensuring you get the best deal on our latest collections.
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Guaranteed Availability: Secure your favorite items before they sell out, guaranteeing you get the pieces you love.
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Priority Shipping: Pre-orders are processed first, so you receive your items as soon as they are available.
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We are a ONE and sometimes TWO , then DONE brand! To maintain exclusivity, we only produce the item and design a limited amount of times. Therefore, you can walk around knowing, only a few of these luxury items are available.
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Often we hold back items in our warehouse to maintain exclusivity. Therefore, some items will re-stock due to seasonal changes.
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Styles are either re-designed to not feature the exact same bag or we will manufacture again keeping under our 300 bags of one design threshold. This does not include our exclusive Boule items.
Pre-Order Policy
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No Cancellations: We do not accept cancellations for pre-order items.
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No Returns: We do not accept returns for pre-order items.
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Estimated Arrival: Pre-order items typically ship within 60-90 days of the pre-order close. (30-45 days for manufacturing and 25-40 days for sea shipping to warehouse).
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Delays: In rare cases of delays, you will be notified promptly via email.
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Damaged or Defective: If your pre-order item arrives damaged or defective, please contact us within 7 days of receipt for assistance. We will make it right!
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Cancellation after 90 days: We do understand that 90 days is a long time to wait. We will offer cancellations for non-custom orders if the delay exceed 120 days. Please send an email or chat requesting refund. You will receive a full refund less the 6% transaction fees we are charged.
Questions?
For any questions or assistance regarding pre-orders, please email us at info@meladraped.com. Thank you for your support and happy shopping!
GENERAL SHIPPING POLICY
At Greek’tique by Mela Draped, we are committed to providing a seamless shopping experience for our customers. Please review our shipping policy.
Processing Times
Orders ship within 2 weeks (14 days) of purchase on all in stock items.
We are currently shipping at 1-3 Business Days on all in stock items.
Shipping Method
We primarily use USPS for shipping domestic orders. Expedited shipping does not include processing times. Email us at: orders@meladraped.com to inquire about processing times for group orders or special events (Conference Season, Probate Season, Homecoming, Ect.)
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Tracking
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​Once your order has shipped, you will receive a shipping confirmation email with tracking information to monitor the delivery status of your package.
Click Tracking at bottom of page for your items.
Delays & Notification
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Extreme Circumstances: In rare cases where unforeseen circumstances may delay shipment beyond the estimated processing or pre-order timeframe, you will be notified promptly via email. We often provide status updates directly on the site. Check back often or send us a chat.
Address Accuracy
Please ensure your shipping address is correct and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. You have 24 hours to update shipping by contacting customer service at info@meladraped.com.
State Guidelines
We comply with state guidelines in Illinois and California regarding returns and refunds:
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Illinois: According to Illinois state law, all merchandise is sold "as is," with no express or implied warranties. Our no-refund policy is clearly stated and customers are made aware before purchase.
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California: Per California Civil Code Section 1723, our no-refund policy is prominently displayed and acknowledged by customers before completing their purchase.